All cards are best viewed with the latest browsers of
Microsoft Internet Explorer or Netscape Navigator or
America On-Line update 4.0.

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IF YOU ARE HAVING A PROBLEM
VIEWING & SENDING CARDS

AOL USERS HAVING PROBLEMS GO HERE!
WEBTV USERS HAVING PROBLEMS GO HERE!

• Castle Mountains Postcards are html documents containing graphics, text and some are created using Java.  
• Castle Mountains Postcards currently uses My Postcards Platinum 5 for reliability and security. 
• You can send as many postcards as you like as often as you like, they're free.

 

• To send a Castle Mountains Postcard the recipient must have an e-mail address and a browser that is capable of displaying graphics.
• From the menu page, select a category of cards that you would like you view.  From the card selection page click on the link under the graphic you would like to select (if you would like to preview the image prior to selection just click on the image for 100% viewing) click on the back button on your browser to return to the card selection page.  After selecting a graphic you will be directed to the page where you can select the postcard options, etc. After completing this section select the send this buttom and this will take you to a preview page, where you can preview your creation.

 

• In addition to selecting a graphic,  we also have features which allow custom design of  cards - stamps, poems, music, personal messages, multi send function (send the same card to up to 25 recipients), and the send later function (choose the date you would like your postcard sent - up to 30 days in advance).  It is very important to ensure that you have entered your email address correctly and the recipients email address correctly.
• We will notify the recipient via e-mail that they have a card waiting with instructions on how to retrieve the card.  Castle Mountains also sends a notification to the sender when the recipient has picked up the card.   If the postcard is not claimed within 7 days it will be deleted from our server.

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A lot of your computer memory is used up by viewing graphics in card sites.  Not only does your computer have to view the card images but the background graphics, title graphics and sound file if one is embedded in the selection page.  You can make more memory available by closing other programs or web pages.  Don't forget to clean out your temporary internet files or cache files on a regular basis and restarting your computer.


Due to the high graphics and your modem speed depends on how fast the page will download for you.  The Castle Mountains Postcard server is very busy with 20,000 plus visitors per day, this will also affect the speed of the web page download for you.  Should you receive an error message while trying to enter the site, this means the site is very busy and you should try again later.

Castle Mountains Postcards offers Java postcards (i.e. Lake Reflections, Snow and Rain effects on cards).  These cards can only be viewed with browsers that are Java enabled.  If you have a Java enabled browser and still cannot view the Java cards, you might have to change the Java settings on your browser.  If you still are unable to view the Java cards you can click on the reload or refresh button on your browser menu, this usually always works. The recipient of a Java card must also have a Java enabled browser to view the postcard that you sent.

To hear a midi file (music) the recipient must have a sound card, speakers and driver software. There are free downloads available for Microsoft Media Player and Crescendo

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Free plug-ins you might want to download as well:

SHOCKWAVE
REAL AUDIO PLAYER
QUICKTIME BY APPLE

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Browser Upgrade

All graphics and cards are best viewed with AOL 4.0.  If you have  lower version you might want to upgrade.  If you are not sure of what version of AOL you are using:

• click on help on the top tool bard
• click on about "America Online" - if it refers to 3.0 for windows then you are using the 16bit version (you will not be able to display java cards with this version) - if it refers to 3.0 for windows 95 then you are using the 32 bit version (this version will support java and other multimedia applications)

Note  You cannot upgrade from AOL 2.5 directly to AOL 4.0.  If you are currently using AOL 2.5 and want AOL 4.0 you will have to download AOL 3.0 first.

  GET AOL UPGRADES Here!

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Settings to Receive Postcards

If email notice of the postcard you sent did not get to the recipient:

• could be that an error occurred in entering the recipient's email address
• AOL recipient user may not have enabled their email to receive mail from you or Castle Mountains Postcards..(email enabled to receive from AOL users only).

Setting Mail Controls:

• go to Mail Controls
• click on the "Go to Mail Controls" button and select the screen name whose mail controls you wish to modify
• click on the "Edit" button.
  Options are:
  a)     Allow all mail - all email received except "Blocked Sites" list in the preferred mail.
  b)    Block all mail - all email will be blocked that is sent to the email address.
  c)    Allow only email addresses in the list to the right - member can "Add or Remove" addresses in the list.  Email will only be received from addresses shown.
  d)    Block email address in the list to the right - member can "Add or Remove"  addresses in the list.  Email will be received from all addresses except those shown in the list and the preferred mail "Blocked Sites" list.  You can select either   the "Allow only email to the right".   Enter the email addresses in the appropriate lists  click on "ok".